My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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Heather Henning

Customer Service Representative
Heather Henning is a licensed CSR and Commercial Lines Specialist. Heather came to our office with 10+ years of experience in the insurance industry and 20+ years of experience in customer service. She is licensed in auto, home, business and life insurance. Heather and her husband Jeremy live in New Germany with their two children Brooke and Coby.

Katherine Theisen

Customer Service Representative
Katie Theisen is our is our licensed Customer Service/Office Manager and Personal Lines Specialist. She has been with American Family since 2017. Katie holds insurance licenses in auto, home, business/commercial, life, and health. She was born and raised in Watertown which is where she lives today. Katie enjoys spending time with her family, husband JR, and kids Arisa, Deacon, Navy, and Scout.